Managed Meeting Room Support

Your rooms, monitored and actively supported

Proactive monitoring, certified help desk, and on-site response — built so your IT team never has to chase another AV ticket.

Every endpoint, every codec — health checks before users notice.

Certified MTR / Zoom / Meet engineers, not a generic NOC.

Truck-rolled techs across Metro Detroit and partner network nationwide.

Room performance, uptime, and refresh planning — reported.

Service tiers

Three tiers. One predictable line item.

Per-room pricing. No surprise truck-roll invoices. Choose the response posture that fits each site.

Essential

Next-business-day 24- Hour · Remote monitoring · Help desk (business hours) · Quarterly review - Minimum of 5 rooms

From $129 / room / mo

Pro

8-hour on-site · 24/7 monitoring + help desk · 8-hour on-site SLA - Minimum of 5 rooms

From $199 / room / mo

Mission Critical

4-hour on-site · Dedicated TAM · 4-hour on-site SLA · Hot-spare on premises

Custom

FAQ

Do you support rooms you didn't install?+

Yes. We onboard third-party-installed rooms with a one-time health assessment, then bring them under managed support.

How do users submit a ticket?+

Via our IE Service Pro portal — link from the Support hub — or by emailing service@innovativeen.com. Critical rooms can call our 24/7 line.

Is there a setup fee?+

Most fleets onboard with no setup fee. Complex environments may include a one-time discovery engagement.

Local coverage

Same-day truck-rolls across Metro Detroit. Scheduled coverage statewide. National partner network beyond.

Get a per-room support quote in one business day.